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Use EtherSpeak phone service, your ShoreTel phone system and Sugar CRM as one. Imagine the convenience of making a phone call directly from your SugarCRM desktop application. Now add the possibility to track phone calls then automatically schedule follow-ups... all from within your CRM. That is now possible with the FayeBSG Sugar CRM–ShoreTel Integration Application. This tool is designed to simply and easily allow you to use your ShoreTel Phone System and your SugarCRM Application ...
The Folks at EtherSpeak, from the sales staff to the technical staff are knowledgeable, efficient are great to work with. I would recommend EtherSpeak for any SIP Trunking needs”
Scott Middlebrooks, CIO of Northridge Systems